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Frequently Asked Questions

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Find the answers to all your questions and a lot more!


Yes, of course! Meermin ships worldwide, please find a price chart below:

REGION

DELIVERY TIME

Cost 1 PAIR

Cost 2 PAIRS

Cost 3 PAIRS

SPAIN & PORTUGAL

1-2 business days

Free

Free

Free

EUROPE

3-5 business days

20 EUR

20 EUR

30 EUR

USA/CANADA

3-5 business days

35 USD

35 USD

50 USD

ASIA & Middle East

3-5 business days

35 USD

50 USD

60 USD

Australia & NZ

3-5 business days

35 USD

50 USD

60 USD

Rest of the World

ASK

ASK

ASK

ASK

Once your order has left our factory, you will receive an email with the tracking information, so you can check the shipment status.

Meermin's estimated delivery times may slightly vary. Please see our chart below for delivery time details. (Note that the following quotations on delivery times are from the shipping date and not from the date you placed the order.)

REGION

DELIVERY TIME

Cost 1 PAIR

Cost 2 PAIRS

Cost 3 PAIRS

SPAIN & PORTUGAL

1-2 business days

Free

Free

Free

EUROPE

3-5 business days

20 EUR

20 EUR

30 EUR

USA & CANADÁ

3-5 business days

35 USD

35 USD

50 USD

ASIA & Middle East

3-5 business days

35 USD

50 USD

60 USD

AUSTRALIA & NZ

3-5 business days

35 USD

50 USD

60 USD

Rest of the World

ASK

ASK

ASK

ASK

Since we do deduce the Spanish VAT in advance for all non EU orders, Meermin is not responsible of possible customs taxes to be applied upon arrival of the packages to the final destination.

Yes, of course you will. All deliveries are made using UPS, FedEx, TNT or SEUR. You will receive an email from the courier with the tracking information, where you will be able to set updates in order to be fully up to date on the progress of the shipment. If you haven't received any information please email us at info@meermin.es and we will provide the tracking information with no inconvenience.

Upon receiving your order, if it doesn't fit or you just like to return it, you have 15 calendar days from delivery date to return the items. We will not accept any return made once this period has expired.

Before proceeding a return note that:

- The product must be brand new & in an unworn condition. (Scratched soles will not be accepted, so please try on the shoes in a non-scratch surface).

- The product must be returned in the same condition as it was sent. Including the original packaging (Meermin shoe box + dust bag/s + extra laces).

- Now, please print this  FORM, fill it out and place it inside the package.

- Please, let us know in advance via email (info@meermin.es) that you are shipping the shoes back, so we can prepare the item/s you need, in order to fasten up the process as much as possible.

All returns must be sent to our Head Office (Address to follow) within 15 calendar days from delivery date.

MEERMIN MALLORCA SHOES

CARRER SABATERS, 27

07300 INCA

ISLAS BALEARES

SPAIN

Note: When sending an item/s for return or exchange, the shipping costs to ship the item/s back is customer’s responsibility. Meermin will ship back the new item/s with no extra cost for the customer. In the case you prefer a refund, we will process it in the next 10 days. Note that original shipping costs will not be refunded; Meermin will only refund the price of the item/s.

Once we have received the article/s and have checked they accomplish the above-mentioned conditions, Meermin will return the amount paid for the item/s. This direct cost of returning the item/s has to be paid by the customer.

If you are shipping back any item/s, Meermin recommends using National Post Service. If the value of the item/s is over 75EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item/s is being returned due to a manufacturing defect, Meermin will have to inspect the item/s and determine if that is the case before processing any refund or ship a replacement item/s. If you decide to be refunded, we are only able to issue it to the original payment method you used to complete the original purchase. If Meermin receives a pair that is claimed to be defective, and after inspection it is not the case, Meermin will return the pair to the customer, who will be responsible for the shipping expenses.

Made To Order pairs cannot be returned or refunded, in any case, since they are made especially for you, following your specifications.

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